Ray daSilva speaks on

• Blockchain and other Buzz Words Demystified
  • Lots of buzz about blockchain, interoperability and industry data standards but what does it mean for the mobility services industry
  • Despite the tech innovations made possible by robotics and artificial intelligence, things like autonomous trucks are still some 10 years away
  • Chatbots and AI assisted customer service may be cute but customers still appreciate a human touch and will for the near future
  • These tech innovations are tools to help us be more customer facing freeing us up from mundane tasks so that we can do what humans do best – relate with empathy.
  • Blockchain at its simplest is a distributed ledger – (explanation based on property deed transfers)
  • Moving and relocation transactions involve multiple service providers with disparate computer systems that cannot talk to each other
  • Current technology can solve the data interchange issues (interoperability) – technology is not a barrier
  • The challenge is overcoming our reaction to protect our competitive advantage which prevents collaboration and cooperation.
  • Efforts are already underway and advancing very quickly.  Mobility services industry has much to gain
  • It is estimated that some 20% of each revenue dollar pays for activities associated with tracking operational and accounting related information.  If we can reclaim just a few percentage points, it will have a huge impact on our industry, improve service delivery and lower costs to our customers