Assessing the outcomes
For each type of outcome, several types of indicators should be used. These indicators can include quantitative inputs (e.g. figures from finance) as well as feedback from the stakeholders (employee and line management interviews).
Talent mobility outcomes and examples of indicators
|Business outcomes (specific to tasks assigned)
||Direct and indirect costs, profitability increase, revenue growth, client acquisition, processes and compliance rules implemented in receiving unit (versus prior to an assignment, versus performance of local peers).
|Mobility outcomes (specific to the action of sending an assignee)
||Assignee satisfaction survey, receiving unit feedback, training completion (assignee or local peers depending on the type of assignment), assignment completion rate, mobilization metrics (time to activate assignments), mobility promoter score (likelihood of former assignees to recommend an assignment to a colleague).
|Talent management outcomes (specific to skill sourcing/talent brokering and career management)
||Retention rate, internal labor market analysis (career progression measurement), talent pipeline analysis, skills gap analysis, career parity, pay progression, diversity and inclusion metrics.