In 2020 and into the first half of 2021, as the pandemic disrupted markets, communities and economies, many tech companies moved decisively toward a new normal. Whether through virtual business operations, digital workplaces or a productive, distributed workforce — innovative tech companies have continued to lead and transform the industry.
According to Mercer’s 2021 Global Talent Trends research, the #1 investment area in 2021 for tech employers was energizing the employee experience, which was 2.1x higher than the all industry average, and the #2 investment area was defining future workforce needs. Not surprisingly, a hallmark of the most innovative tech companies is that they place extraordinary pressures on employee experience and people programs. In our observation, the single biggest differentiator between innovative and non-innovative organizations was their focus on designing an employee experience and capabilities/programs for the future workforce.
Mercer’s Building Innovation-Driven Tech Workplaces (ITWs) research identifies key workplace factors differentiating the most innovative, people-oriented technology organizations from the rest. Our 2020-21 ITW research, explored five dimensions that set ITWs apart from the rest of tech. These dimensions were established in our 2019 study, and this research confirms and broadens our understanding of how ITW workplaces create a different employee experience.