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Dr. Nora GoldDr. Nora Gold(She/Her) • 1st(She/Her) • 1stWriter; Publisher & Editor of literary journal Jewish Fiction .net. Author of three books. Praised by Alice Munro. Winner of two Canadian Jewish Book/Literary Awards. Former professor of Social Work. Community activist.Writer; Publisher & Editor of literary journal Jewish Fiction .net. Author of three books. Praised by Alice Munro. Winner of two Canadian Jewish Book/Literary Awards. Former professor of Social Work. Community activist.
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Which listening style is most often like you, and what do you think are the strengths and weaknesses of this particular style?
(Source: G.D. Bodie, D.L. Worthington, and C.C. Gearhart, 2013. Infographic: @consciousempathyatwork)
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#infographic #communication #engagement #listening #teamwork #relationships #empathy #leadership
I believe there is an important distinction Dr. Nora Gold between “listening” and “hearing”.
Hearing is simply the process of perceiving sound.
But ACTIVE LISTENING is a deliberate choice to pay attention to the words … using a business example … customers or employees are speaking in order to absorb their meaning and develop an appropriate empathetic and practical response.
Hearing without listening brings to mind the expression “in one ear and out the other”.
Linda GoodmanView Linda Goodman’s profile • 2ndI innovate competitive marketing & new business development strategies | Author of “Why Customers Really Buy” | Status Quo Disruptor | Help Founders & CEOs leverage customer emotions to drive bottom line results