The discussion centered on the evolving role of Chief Human Resource Officers (CHROs) in the context of technological advancements and a changing workforce.
Edwin Cohen introduced Dianne Devitt and Philip Berry, who emphasized the necessity for CHROs to act as confidants to CEOs, particularly in fostering employee engagement amid societal changes.
Paul Falcone highlighted the importance of the relationship between employees and leaders for maintaining morale and productivity, while Ken Lloyd discussed the psychological challenges in the workplace and the need for HR to provide adequate support.
Dianne Devitt addressed the critical role of Executive Assistants (EAs) in the multi-billion dollar meetings and events industry, noting that many EAs feel unprepared for event planning due to insufficient training. She called for organizations to recognize this gap and provide necessary resources to enhance EAs’ skills in event management.
Philip stressed the importance of the communications department in supporting EAs, particularly in negotiations, while
Paul emphasized the need for training in emotional intelligence and relationship building.
Dianne illustrated how strategic planning can significantly improve meeting outcomes, underscoring the value of understanding objectives and fostering engagement.
Philip outlined strategies for aligning talent development with business transformation, advocating for organizations to rebrand themselves to attract younger generations.
He criticized the reliance on advertising over enhancing internal competencies and emphasized the need for CHROs to understand the skills required for future business success.
Philip also discussed the impact of AI on job roles and workplace dynamics, warning that neglecting these trends could lead to obsolescence. He identified key areas for development, including technical, management, and leadership skills, and highlighted the importance of cultural understanding in leadership.
The conversation concluded with a focus on emotional intelligence as a critical factor in workplace dynamics, particularly for younger generations facing loneliness and depression.
Paul noted that C-suite leaders are increasingly prioritizing emotional intelligence to build strong relationships, while Ken warned that a lack of empathy can lead to high turnover.
Dianne shared her research on sensory communication, advocating for personal interactions to combat feelings of isolation.
The meeting underscored the complexities of leadership communication and the need for organizations to adapt to the evolving workforce landscape.
Chapters & Topics
The Evolving Role of CHROs and HR Business Partners in 2025
Edwin Cohen welcomed Dianne Devitt and Philip Berry to discuss the future of HR leadership, focusing on the role of CHROs in 2025.
Paul Falcone noted the challenges posed by AI and societal changes, stressing the need for CHROs to foster employee engagement and connection.
Ken Lloyd added that HR’s leadership role is critical during these times of uncertainty, emphasizing the importance of communication and support for employees.
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The evolving role of the CHRO in the context of AI and employee engagement.
Addressing Training Gaps in Event Planning for Executive Assistants
Dianne Devitt discussed the challenges faced by Executive Assistants in planning meetings and events, noting that many lack the necessary training and support. She pointed out that while L&D departments focus on communication and leadership, they often overlook the critical area of event planning, leaving EAs to navigate this complex task without proper guidance. Dianne believes there is a substantial opportunity to address this gap and improve the skills of EAs in the industry.
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The importance of training and development for executive assistants in meeting planning.
Meeting Management and the Role of Executive Assistants
Philip discussed the necessity of collaboration with the communications department for effective meeting management, particularly in negotiations. Paul pointed out the growing demands on executive assistants and the importance of emotional intelligence in their roles.
Dianne provided an example of strategic meeting planning that goes beyond logistics, demonstrating how a well-thought-out approach can enhance the meeting experience.
Talent Development and Business Transformation Strategies
Philip highlighted the critical role of talent development in achieving business transformation, noting that organizations must adapt their strategies to meet the changing needs of consumers.
He pointed out that many companies mistakenly prioritize advertising over internal capabilities, which can hinder their ability to connect with new customer demographics.
The focus should be on recruiting and developing individuals who can navigate these market changes effectively.
The Impact of AI on Workforce Dynamics
Philip reflected on his experiences in the tech industry, noting that advancements in computing power occur rapidly and that AI is a continuation of this trend.
He pointed out that roles related to data analysis and social media have emerged as a response to technological changes, suggesting that companies must embrace these developments to remain competitive.
Embracing AI and Distinctive Competencies in Business Transformation
Philip discussed the necessity of embracing AI for improved organizational intelligence and the revitalization of business processes through distinctive competencies.
He pointed out that technical skills alone are insufficient, as demonstrated by challenges faced during acquisitions where cultural competencies were lacking.
The need to adapt to the aspirations of diverse groups, including women and younger employees, was also highlighted.
Understanding Brand Differentiation and Market Positioning
Philip emphasized the need for individuals and companies to differentiate themselves in the marketplace.
He provided examples such as Campbell’s rebranding from “Campbell’s Soup” to “Campbell’s” and Procter & Gamble’s expansion into the beauty care sector.
These changes reflect a broader trend of companies adapting their branding to attract new consumers.
Business Transformation and Talent Development
Philip led a conversation on the critical role of talent development in business transformation, stressing that organizations must adapt to a talent-scarce future.
Edwin emphasized the need for revitalization within organizations to maintain vitality, while Dianne pointed out the importance of in-person interactions for effective learning and mentorship.
Paul added that talent development will become more significant than talent acquisition as companies face demographic shifts.
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The impact of generational differences on workplace dynamics and talent management.
Cross-Cultural Communication and Leadership Insights
Philip discussed the necessity of cross-cultural communication skills for leaders, referencing the interactions between Zelensky and Trump as a case study. Edwin contributed by recalling President Clinton’s views on trust in his conversations with Putin, suggesting that private dialogues among leaders can influence public behavior. Dianne briefly mentioned logistical challenges related to a meeting, adding a personal touch to the discussion.
Emotional Intelligence and Interpersonal Relationships in the Workplace
Paul Falcone discussed the shift in focus from “soft skills” to emotional intelligence, highlighting its significance in C-suite priorities. He pointed out that younger generations, particularly Gen Z, are experiencing increased loneliness and depression, exacerbated by remote work and digital interactions. Philip added that effective leadership fosters a family-like environment, which can enhance employee loyalty.
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The necessity of emotional intelligence and interpersonal skills in leadership.
Sensory Communication and Meeting Dynamics
Dianne Devitt discussed her research on sensory communication and its relevance to human interactions, highlighting a recent experience where she engaged students through handshakes to foster connection. She proposed a color-coded framework for understanding meeting dynamics, associating blue with communication, green with exchange, and red with foundational power. Edwin Cohen acknowledged the success of Dianne’s contributions and the value of shared learning in the meeting.
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